Our main priority is the health and wellbeing of our guests and colleagues. We’re closely following advice from the UK government and health authorities regarding Coronavirus (COVID-19).
We are listening closely to the feedback of our guests and colleagues and we realise this is an unsettling time and an unprecedented situation that develops fast.
Here are some of the changes we’ve made to the way we operate:
Giving you the flexibility to change your travel plans
We recognise that many customers are changing their travel plans based on government advice, travel restrictions, or to protect their loved ones.
To provide you with flexibility and peace of mind we are able to offer you a voucher equivalent to the full value of your current booking for guests due to arrive at all of our apartments between Friday 13 March and Monday 1 June 2020.
We will offer you an voucher equivalent to the full value of your current booking and you can redeem this voucher against any future bookings made on our website, once travel restrictions have been relaxed by the UK government.
Please be aware that your booking is non-refundable, but we will be providing vouchers in due course for bookings already paid for
Our customer services team are receiving a large number of calls and e-mails so please be patient and you will receive your voucher by e-mail in due course